Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Pado's avatar
Pado
Explorer | Level 4
2 years ago

I can't delete my account as I'm getting a 500 error

I have been trying to months to delete an old account that i am not using and being charged for. I cannot reach a person to help me with this and when i try to delete the account i get so far and the...
Account Settings
Create or delete account
Pado's avatar
Pado
Explorer | Level 4
2 years ago

I just tried it and am having the same issue. Error 500

 

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Pado, please reply back to my email, when you see it.

  • Pado's avatar
    Pado
    Explorer | Level 4
    2 years ago

    Nancy, i have not heard back from you.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey Pado, thanks for checking in.

       

      Nancy is currently working on your case and will get back to you the soonest possible.

      • Hal71's avatar
        Hal71
        Explorer | Level 4
        2 years ago

        hanah i cannot cncel my account its utterly fustrating - you hve the worst website it is so unuserfreindly. Please can you email on [removed per the Dropbox Community Guidelines] as i wish to canel my subsciption that i haven't used in two years but still get charged for monthly

  • Pado's avatar
    Pado
    Explorer | Level 4
    2 years ago

    Hello, not having luck reaching you. Can you pleases email me next steps? Thanks.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!