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Forum Discussion

Pado's avatar
Pado
Explorer | Level 4
2 years ago

I can't delete my account as I'm getting a 500 error

I have been trying to months to delete an old account that i am not using and being charged for. I cannot reach a person to help me with this and when i try to delete the account i get so far and the...
Account Settings
Create or delete account
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Pado, thanks for checking in.

 

Nancy is currently working on your case and will get back to you the soonest possible.

Hal71's avatar
Hal71
Explorer | Level 4
2 years ago

hanah i cannot cncel my account its utterly fustrating - you hve the worst website it is so unuserfreindly. Please can you email on [removed per the Dropbox Community Guidelines] as i wish to canel my subsciption that i haven't used in two years but still get charged for monthly

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Hal71, so sorry to see that you're having trouble cancelling your subscription.

     

    Are the charges coming to your credit card, your PayPal account or perhaps through iTunes/Google Play?

     

    This info will help me assist you further.

    • Hal71's avatar
      Hal71
      Explorer | Level 4
      2 years ago
      I pay by Amex but I have cancelled my card I want to also cancel my subscription
      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hi Hal71, have you tried to contact Dropbox Support directly for this?

         

        You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

         

        Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.

         

        Let me know more! 

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