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Forum Discussion
I can't delete my account as I'm getting a 500 error
I have been trying to months to delete an old account that i am not using and being charged for. I cannot reach a person to help me with this and when i try to delete the account i get so far and the...
hanah i cannot cncel my account its utterly fustrating - you hve the worst website it is so unuserfreindly. Please can you email on [removed per the Dropbox Community Guidelines] as i wish to canel my subsciption that i haven't used in two years but still get charged for monthly
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorHey Hal71, so sorry to see that you're having trouble cancelling your subscription.
Are the charges coming to your credit card, your PayPal account or perhaps through iTunes/Google Play?
This info will help me assist you further.
- I pay by Amex but I have cancelled my card I want to also cancel my subscription
- Megan
Hi Hal71, have you tried to contact Dropbox Support directly for this?
You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.
Let me know more!
- Yes I have tried to cancel from my app and internet and there’s isn’t a link to cancel. Please can you cancel my subscription for me.
I have tried but it keeps telling me to log in, to which you state don't. Please can someone contact me privately via email surely this is not that difficult?
I tried to do this, i went in incognito and am not sure what the next steps are to get a ticket. I went to the billing section. This is getting crazy, seems like someone should be able to reach out to me or me reach them. Please advise.
I am not seeing anywhere that i have a question from her on my ticket. Can we just handle this conversation on email?
Hello, do you have a question, can you email me questions?
Replied Nancy
Nancy i received an email with Ticket ref but i still cannot cancel my plan on line via the link. Please email me directly I need you to cancel this for me please. I cannot understand why this cannot be resolved directly with email, with instructions from myself.
- Hannah
Thanks for the ticket number, Hal.
Nancy will be getting back to you the soonest possible.
