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Forum Discussion

jim wilke's avatar
jim wilke
New member | Level 2
8 months ago
Solved

I can't figure out how to cancel my Basic plan before it charges me.

chatbot wants a bunch of info that i am not going to submit to a bot....CC #, SS#, on and on. I just want to cancel and go on with my life. 
cancellations
Dropbox Basic
Payments
  • baward's avatar
    baward
    8 months ago

    You're right, I got the trial using an alternative email address. Trial now cancelled, jim wilkie you have to have obtained the trial using an alternative email address.

Mark's avatar
Mark
Icon for Super User II rankSuper User II
8 months ago
baward wrote:

I have the same, Jim Wilkie, no option at the bottom of that page to cancel...

If you dont see a cancel option you haven't upgraded that account so use the one you did. 

baward's avatar
baward
New member | Level 2
8 months ago

You're right, I got the trial using an alternative email address. Trial now cancelled, jim wilkie you have to have obtained the trial using an alternative email address.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    8 months ago

    Pleased you found and sorted it :)

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