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Forum Discussion
I can't get receipts or invoices for Drobox Fax & the Only "Help" I Can Get is From a Forum?
I have Drop Box Essentials, for which I pay a yearly fee. I also have "Hello Fax" which used to be a separate company and is now "Dropbox Fax", for which I get billed $10.46 monthly from my credit card. But I'm running a business and need to have receipts or invoices for my taxes. I cannot find Dropbox Fax invoices anywhere and the Fax service is not listed on my account. I've been using excerpts from my credit card statements, which is cumbersome & time consuming. I shouldn't have to do that. When I clicked on "HELP", I was taken in circles. I keep getting directed to FAQ's or Forums. I cannot find a place to email, a link to a chat or a number to call. It's infuriating. Stop treating your customers like they are a burden to be avoided.
1 Reply
- Jay
Dropbox Community Moderator
Hi mgaal, thanks for messaging the Community.
Just to confirm, have you followed these steps in order to access your invoices for Dropbox Fax?
Have you also tried checking the Dropbox Sign webpage to view the invoices from there?
This will help me to assist further!
