Forum Discussion

Tony888's avatar
Tony888
Helpful | Level 5
2 years ago

I can't remove my credit card from my account, even though I've cancelled my Dropbox plan.

I cannot remove my credit card information from my account. I see this is a common issue on dropbox. And I know that even though I canceled my subscription I will be billed again next year for something I don't want.  I find it outrageous that I have no control over my own credit card information. As far as I'm concerned this is being done on purpose so you can keep billing people who don't want to use this platform anymore. Maybe a class-action lawsuit is in order. Or maybe it's time to alert the press. It's unbelievable how many people cannot perform the simple act of removing their credit card info.  

billing
cancellations
Payments

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  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Thanks for the update on this 0b0gp8crs 

    Would it be OK if we reached out via email to have a further look internally? 

  • 0b0gp8crs's avatar
    0b0gp8crs
    New member | Level 2
    9 months ago

    Yes.  Please do.  Are you able to see the email address associated with my account?

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Thanks for the cooperation 0b0gp8crs - I've just followed up via email to the email address that's linked to your profile here, on our Community.

    Whenever you get the  chance, please have a look at your inbox and we'll take it from there. 

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