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Forum Discussion
I can't unsubscribe from my Dropbox Plus subscription
I have no option to unsubscribe my plan.
I have tried through the app, two different browsers and my phone.
However it is not an option to unsubscribe... Apparently i can't get in touch with support either, and it is not possible to delete my account.
I must admit i feel kind of scammed after having unknowingly paid the subscription for years - and now wanting to unsubscribe not having the option..
What can i do to end my subscription?
3 Replies
- Jay
Dropbox Community Moderator
Hi Klie, thanks for bringing this to our attention.
As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.
You can do this by opening an incognito/private browsing window, while not signed into any account, and accessing this link.
From there you should be able to contact support. Make sure to pick an email to which you can receive and send emails from.
Once you get a ticket ID from the automated response, which is sent via email in a few minutes, please let me know the number here so I can locate it in our system.
