Forum Discussion

Time2's avatar
Time2
Explorer | Level 3
2 years ago

I can't update my billing info, as I'm asked to select a different plan.

Hey,  My account billing information needs to be updated (because there was not enough credit in the card when the invoice was issued). Now i update the billing information and i cant porceed be...
billing
Payments
Plans
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Time2, can you send us one more full screenshot of what you see when trying to save your new billing info? Please hide your personal info before attaching it here.

Time2's avatar
Time2
Explorer | Level 3
2 years ago

Sure, 

here is one by one screenshots of what is going on:
1. Filling billing info:

 

2. Then i'm automaticaly linked to this:

3. An then automaticaly linked here (where i can't select current plan anymore):

 

 

 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for those screenshots, Time2! So, my understanding is that if you go back to the Billing page after that, your new billing info is still not saved, correct? 

     

    Can you test this via another browser/incognito window and let me know if you see any difference?

    • Time2's avatar
      Time2
      Explorer | Level 3
      2 years ago

      Yes, that's totally correct!

      Just tried another browser - still the same.

       

       

       

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Thanks for giving that a go, Time2! Can we log a ticket for you and look into this internally? Let me know and we can message you to the email address you see here.

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