Forum Discussion

Time2's avatar
Time2
Explorer | Level 3
2 years ago

I can't update my billing info, as I'm asked to select a different plan.

Hey,  My account billing information needs to be updated (because there was not enough credit in the card when the invoice was issued). Now i update the billing information and i cant porceed be...
billing
Payments
Plans
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for giving that a go, Time2! Can we log a ticket for you and look into this internally? Let me know and we can message you to the email address you see here.

Time2's avatar
Time2
Explorer | Level 3
2 years ago

Sure that would be great, thank you!

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    You’re all set, Time2! Please reply back to my email, when possible.

  • track4's avatar
    track4
    Explorer | Level 4
    2 years ago

    Hi! I have the exact same issue. Could you please help?

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Did you try clearing your browser's cache or another browser by any chance track4?

  • track4's avatar
    track4
    Explorer | Level 4
    2 years ago

    Hi Walter ,

    Thanks for the response. I tried it on the updated version of Safari and it didn't work. For Chrome, Dropbox fails to load properly, so I am forced to use Safari for my work 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    track4, can you test this via an incognito window, too? 

     

    If this doesn’t help either, please refer to your support ticket, as I can see one of our agents is currently handling the case.

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