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Time2's avatar
Time2
Explorer | Level 3
2 years ago

I can't update my billing info, as I'm asked to select a different plan.

Hey, 

My account billing information needs to be updated (because there was not enough credit in the card when the invoice was issued).

Now i update the billing information and i cant porceed because i need to select the plan, but i dont want to select upgraded version as i am totally ok with the plan i have.

 

What should i do? I want to stick with my 11.99EUR/month plan, but i cant proceed as the button is not active (gray, insted of blue):

 

 

 

 

billing
Payments
Plans

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  • track4's avatar
    track4
    Explorer | Level 4
    2 years ago

    Hi Walter ,

    Thanks for the response. I tried it on the updated version of Safari and it didn't work. For Chrome, Dropbox fails to load properly, so I am forced to use Safari for my work 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    track4, can you test this via an incognito window, too? 

     

    If this doesn’t help either, please refer to your support ticket, as I can see one of our agents is currently handling the case.

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