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cheesed off's avatar
cheesed off
Helpful | Level 5
4 years ago

I can't upgrade via the Google Play store.

I just wasted 45 mins online with an agent.  Tried to upgrade my account.  After all that you can't upgrade your account via DROPBOX sales agent because I signed up via via Google play store.  So went to google play store and I can't upgrade my account via playstore!  Gone back and forth and back and forth with the agent to get nowhere.  Asked if I could call someone for direction, have to go via email!  Was told I need to upgrade to a business plan to make a call.  Can't upgrade to a business plan for direct support because I pay for DROPBOX via playstore.  Surely a big tech company can do better and make upgrading which is essentially volunteering to pay MORE for your service easier! ... No way to upgrade my service without spending more time on a service call and wasting more time.  Very very irritating.  Maybe you want to fix that!

Mobile
Plans
upgrades

29 Replies

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  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    No problem at all! If you need something else, I’ll be around the Community.

  • RaphT's avatar
    RaphT
    New member | Level 2
    3 years ago

    Hi Nancy!

     

    Thanks for your answer. I decided to cancel a google play subscription and made another one directly through Dropbox.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    I’m sorry to hear this, RaphT. 

     

    Can you please provide me with more details on what happened exactly? When upgrading your Dropbox account via Google Play, did you receive any type of confirmation afterwards?

  • RaphT's avatar
    RaphT
    New member | Level 2
    3 years ago

    I have the same problem but no solution on chat yet. I have a lot of files and need of the sync in my devices to work with them.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Awesome news, Paul! 

     

    If you need anything else, you know where to find me! 😊

  • cheesed off's avatar
    cheesed off
    Helpful | Level 5
    4 years ago
    Amazing ! I will try again and hopefully have same luck
  • Paul van Kessel's avatar
    Paul van Kessel
    Helpful | Level 5
    4 years ago

    Hi Megan,

    Thanks to your colleague Michael from Support Chat I finally managed to upgrade!!

  • Paul van Kessel's avatar
    Paul van Kessel
    Helpful | Level 5
    4 years ago

    Hi Megan, via the Support Chat it finally worked! Thanks to your colleague Michael!

  • Paul van Kessel's avatar
    Paul van Kessel
    Helpful | Level 5
    4 years ago

    Via Michael from Dropbox Support Chat the upgrade was done. Great. Thanks!

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