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I can't upgrade via the Google Play store.
I just wasted 45 mins online with an agent. Tried to upgrade my account. After all that you can't upgrade your account via DROPBOX sales agent because I signed up via via Google play store. So went to google play store and I can't upgrade my account via playstore! Gone back and forth and back and forth with the agent to get nowhere. Asked if I could call someone for direction, have to go via email! Was told I need to upgrade to a business plan to make a call. Can't upgrade to a business plan for direct support because I pay for DROPBOX via playstore. Surely a big tech company can do better and make upgrading which is essentially volunteering to pay MORE for your service easier! ... No way to upgrade my service without spending more time on a service call and wasting more time. Very very irritating. Maybe you want to fix that!
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Hi Megan, via the Support Chat it finally worked! Thanks to your colleague Michael!
Hi Megan,
Thanks to your colleague Michael from Support Chat I finally managed to upgrade!!
- Amazing ! I will try again and hopefully have same luck
- Megan
Dropbox Community Moderator
Awesome news, Paul!
If you need anything else, you know where to find me! 😊
- Good luck!
I have the same problem but no solution on chat yet. I have a lot of files and need of the sync in my devices to work with them.
Hi Nancy!
Thanks for your answer. I decided to cancel a google play subscription and made another one directly through Dropbox.
- Nancy
No problem at all! If you need something else, I’ll be around the Community.
Hi, I was having the same issue upgrading through the play store. Initially no option available. But I literally just upgraded through the app. I had the plus plan and wanted the professional/essentias. I was in the process of sharing a folder with a friend and when I attempted to edit some of the sharing options is when the option to upgrade for more options popped up. So to keep it simple follow these steps:
Find file/folder > Click Share > Click modify settings under Link for editing/viewing > Click any option listed to attempt to modify settings i.e. "Allow downloads" > Upgrade option to pop-up. Your welcome in advance 😉.
