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AAHorton's avatar
AAHorton
New member | Level 1
10 months ago

I changed my iTunes Plus plan from monthly to yearly, but my Dropbox account is now Basic.

Initially, I had a Dropbox monthly payment plan, but I canceled it in January and switched to the annual Dropbox Plus plan. I have a receipt confirming the successful payment. However, I recently not...
Payments
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Thanks for letting us know about this on the Community, AAHorton! 

First off, can you send me your ticket number from the convo you had with our support team? I’d like to take a look at what you’ve already tried with them and go from there. 

Let me know when you’re ready.

AAHorton's avatar
AAHorton
New member | Level 1
10 months ago

 it was a conservation within the dropbox chat. I dont recall giving a ticket number but i do have a screenshot of some of the conservation 

 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Thanks for the screenshots, AAHorton! I can see you were able to get in touch with our social media team in the meantime and they’ve logged a ticket for you. 

    Please keep an eye out for any updates in the same email thread, as our team will message you there once they've reviewed your case.

    • AAHorton's avatar
      AAHorton
      New member | Level 1
      10 months ago

      yes im in communications with someone via email thank you

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