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Josemrodriguez2's avatar
Josemrodriguez2
New member | Level 2
3 years ago

I deleted my account; can I get a prorated refund?

I had a Dropbox plus account for which I paid a whole year ending in April 2023. I deleted the account by mistake and it seems that my files are completely gone. Is that the case? If so, do I get a p...
cancellations
Create or delete account
Refunds
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hey Josemrodriguez2, thanks for reaching out to the Dropbox Community.

 

According to our Terms of Service, we can only provide refunds if required by law.

 

If however you'd like to confirm the case, you can open an incognito/private browsing window and click on this link to log a ticket with our support team.

 

Once you do, please send us the ticket number, so we can also locate it in our system.

 

If you're having trouble with this, just let me know and I can log a ticket for you.

 

Thanks.

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