I did not get the 25GB storage from the Asus promotion

After buying a new Asus laptop I linked my Dropbox account in Myasus software to get 500 gb of storage for 6 months. I signed in with my already existing Dropbox accoungt but I never got the 500GB. Dropbox is still installed and I didn't do anything else.

Is there a way to still redeem the promotion? What did I do wrong?

Thanks in advance and best regards,

Carlo

Hey there, carlodr, how are you today?

Was the app preinstalled on your device? Can you let me know where you received the notification that your device was eligible for this promotion?

If you haven't already, please check out this article to see if any of the info there helps.

Let me know what you find!

Hi Megan,

Yes, the dropbox app was already installed on the laptop (I already had an account), but I don´t remember that preinstalled with the OS. I did notice the promotion because I was using Myasus app to update drivers in the laptop and saw the link of promotion in the main panel.

Thanks in advance.

Hi carlodr, I just reached out to you via email, I'll be happy to see you there.

Cheers!

Hi,i have the same problem after clicking on redeem from myasus app it installed dropbox app and told me to signup and after i signed up ,there is no 500 gb space .It shows only 2gb

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nikhilkp wrote:

Hi,i have the same problem after clicking on redeem from myasus app it installed dropbox app and told me to signup and after i signed up ,there is no 500 gb space .It shows only 2gb

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Have you done the rest of what is needed and completed www.dropbox.com/gs ?

Yes i have done all the above steps

Hi nikhilkp, I hope you're doing well! 

Would it be okay for me to send you an email, in order for us to have a closer look into this? 

Let me know!

Yes please email me for the same

Hi nikhilkp, I just sent you an email!

I'll see you there. Cheers!