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WAS48's avatar
WAS48
Explorer | Level 4
4 years ago
Solved

I discovered some unknown files in my account. Are my files compromised?

Help, please. I checked my account as had received an email saying storage full. Only have a basic understanding of Dropbox so didn't even know I had this! When I looked at the photos section, I di...
account access
Dropbox Basic
security
  • Hannah's avatar
    Hannah
    4 years ago

    Hey WAS48, how are you today?

     

    Regarding someone else using your email, since a Dropbox account (yours) already exists, no one would have been able to sign up to Dropbox using your email.

     

    About the photos though, do you know their exact location in your account? 

     

    Which folder are they in, is it perhaps a folder you're sharing with some of the people in them?

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey NPNN, thanks for reaching out to our Community.

 

These seem like some kind of system related files, but let's look into it.

 

Do you see any unknown devices or web sessions connected to your account in your security page here?

 

Also, if you locate one of those files and check the version history, do you see it's added from one of your own devices?

NPNN's avatar
NPNN
New member | Level 2
2 years ago

It's all good! Thanks for answering. 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Happy to help, NPNN!

     

    If you need anything else, just give us a shout.

     

    Have a great day!

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