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Nathalie Peach's avatar
Nathalie Peach
Explorer | Level 3
7 months ago

I don't see any option to cancel my plan on the "Manage account" page.

hi  I'm really upset I am trying to cancel my subscription and there is no option for me to do so. The steps recommended say to go on manage account and then click on the delete button but there is...
Billing
cancellations
downgrade
Payments
Nathalie Peach's avatar
Nathalie Peach
Explorer | Level 3
7 months ago

hi Rich,

I am on a basic plan however last week I have been charged an amount that appeared as a monthly fee, this is why I was concerned that a free trial automatically became a paid subscription which I do not wish to have. I have stopped the automated payment from my bank account but I'm not sure this is enough and will pose an issue with dropbox. I cannot see a transaction number so can't use the credit card charge tool. 

Thanks for your help

DBX_Pedro's avatar
DBX_Pedro
Icon for Community Manager rankCommunity Manager
7 months ago

Hi Nathalie Peach ,

 

Thanks for reaching out to us.

 

We would like to take a closer look into this for you.

 

Can we reach out to you via the email associated with your account?

 

Once you get back to us, we will take you to ticket.

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