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Rahkitty's avatar
Rahkitty
Helpful | Level 5
3 years ago
Solved

I don't want an upgrade to Dropbox Essentials

I got an email this morning saying "We’re providing you with a free upgrade from your Dropbox Professional plan to our new Dropbox Essentials." I don't want this. I don't want those extra featu...
billing
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  • Hannah's avatar
    Hannah
    3 years ago

    Hey Rahkitty, thanks for reaching out to the Dropbox Community.

     

    As mentioned in the email you received, Dropbox Essentials replaced the Dropbox Professional + eSign and Dropbox One plans on October 10, 2023. 

     

    This is not something that can be reversed or cancelled, but this upgrade will be at no extra cost to you.

     

    You’ll keep all the features you had on the Professional plan, as well as some additional functionality, including end-to-end eSignature features and document tracking and analytics.

     

    Learn more about Dropbox Essentials in our help center article or see a feature breakdown on our plans page.

     

    I hope this helps, but let me know if you have any questions.

Stewart I.'s avatar
Stewart I.
Helpful | Level 6
3 years ago

If thats the case why are you still offering professional on your sales pages ?   I don't want to upgrade either.  You keep changing my plan with free upgrades for tools i dont use then start charging me for them later.  Ive been upgraded on space, now features and now im getting charged twice what i used to get charged for.   

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Stewart I., as the plans are still in the process of changing over, there might still be references to Dropbox Professional. 

 

If you're not interested in the free upgrade, which will be automatic since the price of the plan isn't changing, how do you wish to proceed from here on?

  • Stewart I.'s avatar
    Stewart I.
    Helpful | Level 6
    3 years ago

    professional is front and center on the sales page.  If you click i want storage its selling you the professional plan.   The question is you are giving a free upgrade is that free forever or are you going to raise the price 20% on top of the other prices rises to make everyone pay more after 12 months ? 

    • jppp1's avatar
      jppp1
      Explorer | Level 4
      2 years ago

      I don't think Dropbox is being honest above.  It's a free trial that we didn't agree to, and once the billing cycle finishes we will be charged more without our consent.

       

      If true, that's a truly scummy way to do business, dropbox.

       

      Just leave our accounts alone unless we ask!

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