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Forum Discussion

BillH's avatar
BillH
Explorer | Level 4
8 months ago

I find it impossible to cancel my Dropbox plan for a long time.

Like others on here I am at the end of my tether trying to cancel a non used account that may have taken many £100s the last few years when o have actually NEVER issued dropbox i Took to our when...
cancellations
Payments
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 months ago

Hi BillH, I’m sorry to hear about the situation. 

I could log a ticket for you instead, so that we can check this further via email; however, I’d like to ask you one thing first. 

If you check your bank statement, do you see any reference to iTunes/Google Play next to your Dropbox charges? I’d like to make sure that your Dropbox account wasn’t upgraded via a third-party app, in which case we won’t be able to locate the charges on our end. 

Let me know and we’ll go from there.

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