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Forum Discussion
I find it impossible to cancel my Dropbox plan for a long time.
Like others on here I am at the end of my tether trying to cancel a non used account that may have taken many £100s the last few years when o have actually NEVER issued dropbox
i Took to our when...
Like BillH, I have been trying for months to simply find out how to cancel my subscription/account. In addition I find it tremendously frustrating going thru the countless pages of "help" when I simply want to cancel. To me it is clear that the company Dropbox is purposely making it impossible to find a phone number or obvious way to simply cancel my account as they continue to get their auto pay all the while I waste time with all of the linked help pages with no luck with what should be an obvious process of cancelling my account. If they were truly focused on customer service they would make a phone number obvious on their website. I have literally tried everything I can possibly do to find a phone number for customer service, like Amazon does. They are so easy to contact and work with regardless of the issue but this cancellation issue with Dropbox borders on criminal. I don't use Dropbox anymore and again, they continue to make me pay.
Does anyone have a phone number for customer support? HELP PLEASE!!! IF I ADDED UP ALL 9F THE HOURS I HAVE SPENT TRYING TO SIMPLY CANCEL MY ACCOUNT IT WOULD ANOUNT TO THOUSANDS OF DOLLARS GIVEN WHAT I MAKE ON AN HOURLY BASIS IN MY CAREER/JOB AND I FIND IT BEYOND FRUSTRATING.
Hi Igrohs
i supper your comments 100%
I have world with some of the worlds most high performance companies and it is simply not believable that this state of affairs is somehow unintended. Not by individual help staff who are doing their best but by the system itself. So many people on here, intelligent, IT literate people, cannot manage the myriad ‘help articles’ , makes it unbelievable that senior management do not know what going on and either do not care or are content with the ‘chaos’ since it means they can keep taking money: and it’s a Lot of money!! Is not a couple of dollars or pounds. I don’t know why we can do. If they were in the uk I would take them to court.
I don’t know if the lady dealing with my case yesterday has dropped it and I have to start again!’ I will keep trying its all we can do.
Maybe raise with with MPs, Congress etc this is clearly not acceptable one as you say borders on theft.
best regards Bill
