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Midwest Dental's avatar
Midwest Dental
New member | Level 1
5 months ago

I get a banner saying my credit card has expired, but that's not true.

I see a lot have gotten this. I have it now. I updated my card but it wasn't expired. I still get the message. Help???

5 Replies

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 months ago

    Hey Midwest Dental, thanks for posting on our forum today. 

    Can I ask for a screenshot of the error you’re getting? 

    Is this something you see across multiple browsers (or even an incognito window on your current browser)? 

    Finally, are you trying to upgrade to another subscription? If yes, what type of subscription is that and what’s your current plan

    Let me know once you have more info.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 months ago

    Hi Midwest Dental, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

  • BrianD4911's avatar
    BrianD4911
    New member | Level 2
    4 months ago

    I have this issue was well. I spoke to a support person in chat and they were unable to understand what I was talking about.

    I am trying to contact support through email and all I am getting is a dropdown list to choose the type of issue. If I choose Billing, it directs me to go to iTunes and cancel my subscription. Seriously. If I choose anything else, it asks me what device I am having an issue with and there is no option for the web. What option am I supposed to select to get me to a place where I can send a message??

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