Forum Discussion

Midwest Dental's avatar
Midwest Dental
New member | Level 1
9 months ago

I get a banner saying my credit card has expired, but that's not true.

I see a lot have gotten this. I have it now. I updated my card but it wasn't expired. I still get the message. Help???
Error Messages
Payments
Midwest Dental's avatar
Midwest Dental
New member | Level 1
9 months ago

And yes, multiple browsers.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

Hi Midwest Dental, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

  • BrianD4911's avatar
    BrianD4911
    New member | Level 2
    9 months ago

    I have this issue was well. I spoke to a support person in chat and they were unable to understand what I was talking about.

    I am trying to contact support through email and all I am getting is a dropdown list to choose the type of issue. If I choose Billing, it directs me to go to iTunes and cancel my subscription. Seriously. If I choose anything else, it asks me what device I am having an issue with and there is no option for the web. What option am I supposed to select to get me to a place where I can send a message??

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