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ALSA1910's avatar
ALSA1910
Explorer | Level 3
2 years ago
Solved

Red banner with error about credit card expiring, but it didn't

When I go on the Dropbox website there is a pink bar across the top of my screen indicating that the credit card has expired. However, my card hasn't expired so why the message? I did go into the Billings section and re-entered the credit card information to make sure it was correct and that briefly stopped the message from displaying. Once I closed my browser and then came back though the message returned. Anyone know what's going on with this?

Billing
Payments
  • Megan's avatar
    Megan
    2 years ago

    Hey guys, happy Monday! 

     

    Just wanted to check in on you, and ask if you're still facing the same issue on your end, or if it's now resolved.

     

    Let us know, thank!

3 Replies

  • phil66's avatar
    phil66
    Explorer | Level 4
    2 years ago

    Same here. I logged in to dropbox.com/support and started a chat with a rep. He suggested they might have a bug.

     

    Update 4 hours later: They must have fixed the problem. The banner no longer appears.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey guys, happy Monday! 

     

    Just wanted to check in on you, and ask if you're still facing the same issue on your end, or if it's now resolved.

     

    Let us know, thank!

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