I get an Error (500) when downloading an invoice

Hi MeyerEngr, thanks for bringing this to our attention.

Could you try switching browsers to see if this helps?

Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

Keep me updated with any progress!

I've tried Edge, Firefox, Opera, Brave and Vivaldi. All report Error (500). I print our Dropbox receipt every month so this is a recent problem.

Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

I will investigate. Like I said, I've been doing it every month without any issues. I can download  Invoices without problems. Just Receipts produces error 500

If you're stuck, and need some help with the invoice you can also try reaching out to our Support, and ask for them to provide it to you MeyerEngr. 

Or, we can also open a ticket on our end for you, whatever you prefer! 

Please open a ticket.

Problem can be found at

Admin Console | Billing | View All Invoices | Receipt

As mentioned previously, Invoice works fine.

I've tried clicking on Receipt at a few locations outside my office and I still receive error 500 message.

Hey MeyerEngr, I just sent you an email, so I'll see you there!