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walbluefin's avatar
walbluefin
New member | Level 2
2 years ago
Solved

I get an error trying to purchase Dropbox Plus from Basic plan

Hello, I have tried twice to chat with someone at Dropbox, but unfortunately I get the sales chat and they don't know how to solve the issue.  Because I started with a basic trial, I can't access s...
Payments
Plans
upgrades
  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi Everybody,

     

    Thanks so much for bringing this to our attention. Our engineering team has identified the cause and implemented a fix. You should now be able to upgrade your plan without issue.

     

    Thanks,

    Ben

Philip Ostheimer's avatar
Philip Ostheimer
Explorer | Level 3
2 years ago

Hi Jay,

 

thanks for your answer adn help, but it doesn't work!

I use firefox and tried safari and chrome. Even incognito it always say: please change the error in the field and try again.

Why can't dropbox upgrade for me??? It is so frustrating that there is no answer from dropbox, no help nothing.... I do need it for work, I really do.

Is there any human person at that company who takes care of people who wnats to pay money to them, but they are not able becausse of a technical problem at their end? I don't get it....

Thanks Jay!

Best, Philip

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

It does sound like there might be an error somewhere on your billing details. 

 

Could you attach a screenshot showing what you're seeing, while hiding all your details, in order to assist further?

    • Philip Ostheimer's avatar
      Philip Ostheimer
      Explorer | Level 3
      2 years ago

      It's in german, I hope you find a way around?! Thanks for your help!

       

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey Philip, hope it’s OK to jump in. Have you completed any purchases with your PayPal account recently? If yes, did you have any issues? 

         

        Only if it’s possible, I’d like you to attempt and upgrade with a different payment method instead. Does that work?  

         

        Let me know, and we’ll go from there.

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