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walbluefin's avatar
walbluefin
New member | Level 2
2 years ago
Solved

I get an error trying to purchase Dropbox Plus from Basic plan

Hello, I have tried twice to chat with someone at Dropbox, but unfortunately I get the sales chat and they don't know how to solve the issue.  Because I started with a basic trial, I can't access s...
Payments
Plans
upgrades
  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi Everybody,

     

    Thanks so much for bringing this to our attention. Our engineering team has identified the cause and implemented a fix. You should now be able to upgrade your plan without issue.

     

    Thanks,

    Ben

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey baltmann, thanks for posting here! 


Since you've already tried a few troubleshooting steps, would it be okay for me to reach out internally, in order for us to investigate there? 

 

Let me know!

gesietta42's avatar
gesietta42
New member | Level 2
2 years ago

I'm having the same issue too. Have tried different browser, clearing cache etc. 

I would do it via the app, but it only allows for monthly via my Apple account and I want to pay on my business card. 

Please help! My computer has run out of space and I've been trying to sign up for a plan since yesterday. 

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