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walbluefin's avatar
walbluefin
New member | Level 2
2 years ago
Solved

I get an error trying to purchase Dropbox Plus from Basic plan

Hello, I have tried twice to chat with someone at Dropbox, but unfortunately I get the sales chat and they don't know how to solve the issue.  Because I started with a basic trial, I can't access s...
Payments
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upgrades
  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi Everybody,

     

    Thanks so much for bringing this to our attention. Our engineering team has identified the cause and implemented a fix. You should now be able to upgrade your plan without issue.

     

    Thanks,

    Ben

Pietrosoresi's avatar
Pietrosoresi
Explorer | Level 3
2 years ago
I've already tried with other browsers but always the same error
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for clarifying that for me Pietrosoresi - I've just sent you an email to look further into this issue so please have a glance at your inbox and we'll take it from there.

  • Pietrosoresi's avatar
    Pietrosoresi
    Explorer | Level 3
    2 years ago
    I didn't receive any e-mail to solve the problem
    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Thanks for letting me know about this Pietrosoresi 

       

      I just sent you an email again to the email address that's associated with your profile here on our Community. 

       

      If you can't find it in your inbox, please check your spam/junk folder as well.

       

      Keep us posted anyhow!

      • BenDBX's avatar
        BenDBX
        Icon for Community Manager rankCommunity Manager
        2 years ago

        Hi Everybody,

         

        Thanks so much for bringing this to our attention. Our engineering team has identified the cause and implemented a fix. You should now be able to upgrade your plan without issue.

         

        Thanks,

        Ben

  • khanson1217's avatar
    khanson1217
    New member | Level 2
    2 years ago

    I am currently having this issue. I have tried chrome, edge, and the incognito window. Nothing is working. I have tried 2 different cards and I am not getting anywhere with the support emails. I just want to download my document. How can we fix this?

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey khanson1217, sorry to hear about that! 

       

      Do you still face the same problem, or did you manage to resolve it? If you're still going through that, can I send you an email? 

       

      Keep me posted, and we'll take it from there! 

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