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walbluefin's avatar
walbluefin
New member | Level 2
1 year ago
Solved

I get an error trying to purchase Dropbox Plus from Basic plan

Hello, I have tried twice to chat with someone at Dropbox, but unfortunately I get the sales chat and they don't know how to solve the issue.  Because I started with a basic trial, I can't access s...
Payments
Plans
upgrades
  • BenDBX's avatar
    BenDBX
    1 year ago

    Hi Everybody,

     

    Thanks so much for bringing this to our attention. Our engineering team has identified the cause and implemented a fix. You should now be able to upgrade your plan without issue.

     

    Thanks,

    Ben

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Thanks for clarifying that for me Pietrosoresi - I've just sent you an email to look further into this issue so please have a glance at your inbox and we'll take it from there.

Pietrosoresi's avatar
Pietrosoresi
Explorer | Level 3
1 year ago
I didn't receive any e-mail to solve the problem
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Thanks for letting me know about this Pietrosoresi 

     

    I just sent you an email again to the email address that's associated with your profile here on our Community. 

     

    If you can't find it in your inbox, please check your spam/junk folder as well.

     

    Keep us posted anyhow!

    • BenDBX's avatar
      BenDBX
      Icon for Community Manager rankCommunity Manager
      1 year ago

      Hi Everybody,

       

      Thanks so much for bringing this to our attention. Our engineering team has identified the cause and implemented a fix. You should now be able to upgrade your plan without issue.

       

      Thanks,

      Ben

      • mondodesign's avatar
        mondodesign
        New member | Level 2
        1 year ago

        Hi Ben, I'm still experiencing this issue. Have tried multiple browsers and payment methods, and error message still reads 'Please correct form errors and try again". Need to upgrade to the Plus plan ASAP. Thanks

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