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walbluefin's avatar
walbluefin
New member | Level 2
2 years ago
Solved

I get an error trying to purchase Dropbox Plus from Basic plan

Hello, I have tried twice to chat with someone at Dropbox, but unfortunately I get the sales chat and they don't know how to solve the issue.  Because I started with a basic trial, I can't access s...
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  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi Everybody,

     

    Thanks so much for bringing this to our attention. Our engineering team has identified the cause and implemented a fix. You should now be able to upgrade your plan without issue.

     

    Thanks,

    Ben

khanson1217's avatar
khanson1217
New member | Level 2
2 years ago

I am currently having this issue. I have tried chrome, edge, and the incognito window. Nothing is working. I have tried 2 different cards and I am not getting anywhere with the support emails. I just want to download my document. How can we fix this?

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey khanson1217, sorry to hear about that! 

 

Do you still face the same problem, or did you manage to resolve it? If you're still going through that, can I send you an email? 

 

Keep me posted, and we'll take it from there! 

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