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yogesh2's avatar
yogesh2
New member | Level 2
6 months ago

I got a refund, but it is still pending, when do I get the refund?

I have an active ticket where a representative called Natasha confirmed a refund will be made 5 weeks ago. The refund status is still pending and there are only auto-responses on email and chat. How ...
cancellations
FAQ
Refunds
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
6 months ago

Hi yogesh2, thanks for bringing this to our attention.

 

I've located your ticket on the system under your email address. It appears to be completed on our end back on August 23rd.

 

Are you able to see the refund receipt and invoice on this page? 

 

This will help me to assist further.

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