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I had cancelled my Dropbox plan, but I just realized they keep on charging me each month.
I had cancelled my Dropbox account in July of last year. I am not sure why Dropbox left my account open, but I never got any notifications whatsoever that they were continuing to charge my account $1...
Hi and thank you for responding so quickly! Slight correction to my original post: I am not seeing any cancellation confirmation, but I had not realized that this was an auto-renew so I should have been more clear about that as in this case that detail matters. So, I am questioning the ethics of the auto renewal. That should absolutely be opt in. I had no idea I was being charged this entire time. Judging by posts/comments from many others in this forum, and others like Reddit, etc., it is clear that this is a common occurrence and that Dropbox knowingly does nothing about it. My usage history should show that I was completely unaware I had an active account. Please let me know if this can be rectified. Thank you.
Nancy
Dropbox Community Moderator
Dropbox Community ModeratorThanks for clarifying that! Now, since we don’t have account visibility here on the forum, I’d suggest switching over to email next, so that I can further assist. If that’s OK, I can message you to your Community email address here.
The only thing I’d like to ask you before that is whether you see any reference to iTunes/Google Play, when viewing your Dropbox charges in your bank statement. If you don’t, I can email you next.
