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Forum Discussion
I have a Basic plan, but got an email that my Dropbox Essentials plan is about to renew
Since there is no actual DropBox Support, I am asking this here.
I received an email today telling me that "Your DropBox Essentials Subscription is about to Renew”, but I only have DropBox Basi...
Jay
Dropbox Community Moderator
Dropbox Community ModeratorHi hypnobabies, thanks for bringing this to our attention.
As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.
You can do this by opening an incognito/private browsing window, while not signed into any account, and accessing this link.
From there you should be able to contact support. Make sure to pick an email to which you can receive and send emails from.
Once you get a ticket ID from the automated response, which is sent via email in a few minutes, please let me know the number here so I can locate it in our system.
Mark
Super User II
Super User III received an email today telling me that "Your DropBox Essentials Subscription is about to Renew”, but I only have DropBox Basic (free). I didn't sign up for "DropBox Essentials".
One of two things..... the email you got is a scam and its trying to hack account OR you have a second account linked to the email address you are using.
Often happens if you are using gmail due to fact you can add punctuation to emails and use gmail and googlemail.com as the domain all of which would be a different account here but one email to you.
