Forum Discussion

Matt Stuseck's avatar
Matt Stuseck
New member | Level 1
11 months ago

I have a Dropbox charge but my account is a free one

This is very concerning and illegal. I have received a charge in my banking from dropbox for no apparent reason. I have a free account and never even entered my banking information at any point and t...
Payments
Refunds
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

Hey Matt Stuseck, thanks for joining our Community and sorry to see you're having trouble.

Please keep in mind that it's impossible for Dropbox to charge you, unless you manually enter your billing info to either upgrade an account or create a trial.

Can you please use this page here to see if you can locate the account that's being charged?

Once you do that, let me know if this is an account you own or someone else's.

Thanks.

  • Matt Stuseck's avatar
    Matt Stuseck
    New member | Level 1
    11 months ago

    It’s a charge to my TD Visa Debit card. And it’s not a 12 digit number like in the link.

     When I log into my Dropbox it shows no recent transactions?

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      11 months ago

      Hi Matt Stuseck, let me jump in here!

      Have you tried to contact Dropbox Support directly for this?

      You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

      Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.

      Let me know more! 

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