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Matt Stuseck's avatar
Matt Stuseck
New member | Level 1
11 months ago

I have a Dropbox charge but my account is a free one

This is very concerning and illegal. I have received a charge in my banking from dropbox for no apparent reason. I have a free account and never even entered my banking information at any point and t...
Payments
Refunds
Matt Stuseck's avatar
Matt Stuseck
New member | Level 1
11 months ago

It’s a charge to my TD Visa Debit card. And it’s not a 12 digit number like in the link.

 When I log into my Dropbox it shows no recent transactions?

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

Hi Matt Stuseck, let me jump in here!

Have you tried to contact Dropbox Support directly for this?

You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.

Let me know more! 

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