Forum Discussion

bacchaegrl's avatar
bacchaegrl
New member | Level 2
4 years ago

I have an unknown charge for a Dropbox subscription. How can I cancel it?

Hello, I am being billed for a dropbox subscription and I cannot tell where it is coming from.  There is no record within dropbox that I have paid anything since this summer. I am still getting 21 do...
billing
cancellations
Bluegum's avatar
Bluegum
New member | Level 2
4 years ago
Anyone have an email address or phone number to talk to a Dropbox person please?
Being charged $19/month and my Dropbox is saying out of space. Infuriating.
Rich's avatar
Rich
Icon for Super User II rankSuper User II
4 years ago
Bluegum wrote:
Anyone have an email address or phone number to talk to a Dropbox person please?

Phone support is available via a callback if you have a Dropbox Business account. All others can find the support options available to them on the Support page.

 

Being charged $19/month and my Dropbox is saying out of space. Infuriating.

Check your Plan page to see what plan it says your on. If it shows as Basic, then you're being charged for a different account from the one you're signed in to. Use the credit card charge lookup tool to identify the actual account you're being billed for.

About Plans and Subscriptions

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