Forum Discussion

bacchaegrl's avatar
bacchaegrl
New member | Level 2
4 years ago

I have an unknown charge for a Dropbox subscription. How can I cancel it?

Hello, I am being billed for a dropbox subscription and I cannot tell where it is coming from.  There is no record within dropbox that I have paid anything since this summer. I am still getting 21 do...
billing
cancellations
Rich's avatar
Rich
Icon for Super User II rankSuper User II
3 years ago
LJ90064 wrote:

Suddenly I got billed on a credit card for November 2022 and now I see a billing for December 2022 with an additional foreign transaction fee of $.35.  I never signed up ...

You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

 

Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.

LJ90064's avatar
LJ90064
New member | Level 2
3 years ago

Thank you Rich,  Gosh looked all over the account site for this information

Thanks for your guidance. I used it and have asked Dropbox for an explanation.

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