Want to know more about Dash? Check out how Amy uses Dropbox and Dash to make her day easier here! 

Forum Discussion

Streetz illusion's avatar
Streetz illusion
New member | Level 2
2 months ago

I have been charged for a free account without any prior notice.

Hi guys,

I have signed up for a free trial of 6 months with the 2 GB subscription

but on 10th May 2025 I have received a mail saying i have 7 days to renew my subscription

On the same day after 1 hour i saw a message from my bank that amount 6180rs has been charged for drop box subscripton which i dont want to continue 

Still trying to reach out to the live support no response from them 

please can somebody help me 

 

Billing
Plans
Refunds

1 Reply

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Hey Streetz illusion, welcome to our Community!

    I did some research into our system, and was able to locate your ticket numbers.

    It looks like your case has been now resolved with the help of our Social agent, right? 

    Let me know of any updates!

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!