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Forum Discussion

Lorrije's avatar
Lorrije
Explorer | Level 3
8 months ago

I have been charged for a plan, but I still have a Basic account.

I have been charged $21.99 per month for a year for basic service, which I did not choose. I cannot talk to anyone because that isn't part of the plan. I am frustrated and want a refund.
billing
cancellations
Plans
Lorrije's avatar
Lorrije
Explorer | Level 3
2 months ago

I checked my account and the email associated with it is one that I used in grad school. I have not had access to the the email address since 2018. That said, I am confused regarding how I am being charged for an account that I haven't had access to in 7 years. Can you provide historical information regarding account(s) associated with it please. I would also like a refund for the account payments after 2019.

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