Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Lorrije's avatar
Lorrije
Explorer | Level 3
8 months ago

I have been charged for a plan, but I still have a Basic account.

I have been charged $21.99 per month for a year for basic service, which I did not choose. I cannot talk to anyone because that isn't part of the plan. I am frustrated and want a refund.
billing
cancellations
Plans
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 months ago

Hey Lorrije, let's see what we can find together about this!

What kind of charge was this? A credit card one or an iTunes/Google Play one?

Have you tried our payment lookup tool, to see which email address this payment is linked to? I'm suggesting this, in case you have a forgotten Dropbox email that's subscribed to Dropbox.

Let me know how it goes.

Lorrije's avatar
Lorrije
Explorer | Level 3
2 months ago

The payments were auto debited from my account.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Hey Lorrije - thanks for the additional information.

    I just checked our system and I can see that you're already in contact with our support team about this so I'd suggest replying back to your ticket since a member of the team has responded to you there.

    Let me know if you'd like to add or ask anything else in the meantime. 

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!