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Forum Discussion

Lorrije's avatar
Lorrije
Explorer | Level 3
8 months ago

I have been charged for a plan, but I still have a Basic account.

I have been charged $21.99 per month for a year for basic service, which I did not choose. I cannot talk to anyone because that isn't part of the plan. I am frustrated and want a refund.
billing
cancellations
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Lorrije's avatar
Lorrije
Explorer | Level 3
2 months ago

The payments were auto debited from my account.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 months ago

Hey Lorrije - thanks for the additional information.

I just checked our system and I can see that you're already in contact with our support team about this so I'd suggest replying back to your ticket since a member of the team has responded to you there.

Let me know if you'd like to add or ask anything else in the meantime. 

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