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Lorrije's avatar
Lorrije
Explorer | Level 3
9 months ago

I have been charged for a plan, but I still have a Basic account.

I have been charged $21.99 per month for a year for basic service, which I did not choose. I cannot talk to anyone because that isn't part of the plan. I am frustrated and want a refund.
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Lorrije's avatar
Lorrije
Explorer | Level 3
23 days ago

Hi Walter,

I responded to Phoebe's request for information but didn't hear back from her. Now my issue has been marked as resolved although it actually isn't. I requested a refund and never heard back. Can you please help with this issue.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    23 days ago
    Lorrije wrote:

    I responded to Phoebe's request for information but didn't hear back from her

    You can follow and reopen it at http://www.dropbox.com/support. 

    However, if you did not give your card info to Dropbox (as that is the ONLY way they can charge you) then your card has been cloned and you need to speak to your card company. 

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