Forum Discussion

Sophiegrrose1991's avatar
Sophiegrrose1991
New member | Level 1
10 months ago

I have been charged twice for an old work Dropbox Account, email has been deleted.

I have been charged twice for an old work Dropbox Account for an email that I no longer have access to, and has also been deleted. I need to delete the account, but can't access the email. I would al...
account access
billing
Refunds
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

cHi Sophiegrrose1991, thanks for bringing this to our attention.

As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.

Keep me updated with any progress!

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