Forum Discussion

sirgeek's avatar
sirgeek
Explorer | Level 3
3 years ago

I have been repeatedly charged $19.99 for an upgrade I have never received and i want my money back.

I order an upgrade to a Professional account 2 years ago and I trusted Dropbox to upgrade my account. I have paid my subscription fees every month since. It's been two years of payments and my accoun...
cancellations
Payments
Refunds
sirgeek's avatar
sirgeek
Explorer | Level 3
3 years ago

Jayt,

 

I have never received a reply to my inquiry. What do I do now?

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi sirgeek, did you submit a ticket to the support team using the steps I provided?


If so, please let me know the ticket number here so I can locate it in our system!

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