I have cancelled my plan and I want to remove my billing info from the account

Hi there, HDAli, thanks for joining our Community.

Has your account already been downgraded to the Basic free plan or are you waiting for the downgrade on your next renewal date?

If you're still waiting for the downgrade, note that that's when your billing info should be removed from the account.

If it's already been downgraded and you can still see your billing info, can you login from a different browser and check if you see the same thing?

Let me know and we'll go from there.

Hi Hannah, Thanks for the super prompt response.

I have tried changing the browser and also tried to do same using inPrivate and incognito mode but of no use, kindly see this issue and remove it from your backend system as its not supposed to be saved rather there should be an option to remove such critical and sensitive information.

Regards,

Thanks for trying that, HDAli.

As we don't have that kind of access or ability here on the Community, can I send you an email, so we can investigate this internally?

Hi, Sure do send me email on below:

[removed per the Dropbox Community Guidelines]

Thanks, HDAli, I just emailed you and I'll see you there!