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red1946's avatar
red1946
Explorer | Level 3
2 years ago
Solved

I have two plans, how can I access the Family plan?

I accidentally ended up with a Basic Plan and a Family Plan. I started with the Family plan, got confused, and established a Basic Plan. Now, I cannot access my Family plan or files in my Family plan...
Dropbox Family
FAQ
Plans
  • Jay's avatar
    Jay
    2 years ago

    Hi red1946, thanks for bringing this to our attention.

     

    If you have two separate plans, that could mean that you have two different Dropbox accounts under different emails. Do you have another email to see if that could have the Family account associated to it?

     

    Could you login to your account to see what plan you have currently according to this page? 

     

    This will help me to assist further!

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks, have you tried sharing a folder to your Family plan account to transfer the files that way?

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