Forum Discussion

ferrydesign's avatar
ferrydesign
Explorer | Level 4
2 years ago

I keep getting charged - how can I cancel the payments?

Hi, I'm desperately trying to close-delete- unsubscribe from Dropbox-its getting me from one webpage to another....Useless!  Need an email address to contact Dropbox with details- can't find any! Dro...
billing
cancellations
Payments
ferrydesign's avatar
ferrydesign
Explorer | Level 4
2 years ago

I'm trying to cancel subscription. Stop charging me!

Nothing works- just meeting useless bots. Need an email address to get in touch.

The "lookup tool" is asking for details- after filling it in, it states again to fill it in... in a loop

HELP to stop this insane looping process- need email contact

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for trying out the look-up tool, ferrydesign. I can log a ticket for you, but first I’d like to know if, by any chance, you’ve been billed for an in-app plan (via Google Play/iTunes). Please check your bank statement to see if that’s the case (if it is, it will be mentioned next to your Dropbox charges). 

 

If you’re on a direct Dropbox payment instead, let me know here and I’ll get things started.

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