Forum Discussion

spepito's avatar
spepito
Explorer | Level 4
8 months ago

I keep getting monthly bills from Dropbox and I can't contact anyone for a refund.

Hi, I have a problem with dropbox. I tried contacting the billing team and they havent got back to me yet and its been 3 days since. I never received any response from them.  I just noticed at my o...
cancellations
Payments
Refunds
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 months ago

Hey spepito! Thanks for posting about this on our forum. 

Can you send me any ticket numbers you may have, so that I can take a look for you? 

As for the monthly charges you keep getting, can you please check your bank statement and let me know if you see any reference to iTunes/Google Play, next to your Dropbox payments? I’d like to make sure that you’re being billed directly from Dropbox and go from there.

Let me know what you find.

spepito's avatar
spepito
Explorer | Level 4
8 months ago

Hi, yes I'll attach it here. This is the latest deduction I have. 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 months ago

    Thanks for that, spepito! Can we go ahead and log a ticket for you then to the email address you’ve linked here on the forum?

    • spepito's avatar
      spepito
      Explorer | Level 4
      8 months ago

      yes please I really appreciate your help 

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        8 months ago

        Hey spepito, let me jump in here!

        I just sent you an email. Reply back to me as soon as possible, and we'll take it from there.

        Cheers!

    • spepito's avatar
      spepito
      Explorer | Level 4
      8 months ago

      Hi Nancy, I didnt get a reply from my email. Any updates??

      • Rich's avatar
        Rich
        Icon for Super User II rankSuper User II
        8 months ago
        spepito wrote:

        I didnt get a reply from my email. Any updates??

        Support doesn't work on the weekends so you'll need to wait until Monday, at the earliest, for a response. Nancy would have created a ticket for you, but it's the Support team that needs to handle it.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!