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spepito's avatar
spepito
Explorer | Level 4
8 months ago

I keep getting monthly bills from Dropbox and I can't contact anyone for a refund.

Hi, I have a problem with dropbox. I tried contacting the billing team and they havent got back to me yet and its been 3 days since. I never received any response from them.  I just noticed at my o...
cancellations
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spepito's avatar
spepito
Explorer | Level 4
8 months ago

Hi Nancy, I didnt get a reply from my email. Any updates??

Rich's avatar
Rich
Icon for Super User II rankSuper User II
8 months ago
spepito wrote:

I didnt get a reply from my email. Any updates??

Support doesn't work on the weekends so you'll need to wait until Monday, at the earliest, for a response. Nancy would have created a ticket for you, but it's the Support team that needs to handle it.

  • spepito's avatar
    spepito
    Explorer | Level 4
    8 months ago

    okay thanks

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      8 months ago

      If you want any follow ups you need to reply to the emails from Support. 

      Remember replies can take a few working days to be responded to.

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      8 months ago

      Hey spepito​, happy Monday! 😇

      I'll reply back to your email as soon as possible, and we'll continue troubleshooting there, no worries.

      • spepito's avatar
        spepito
        Explorer | Level 4
        8 months ago

        Thank you!

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