Forum Discussion

spepito's avatar
spepito
Explorer | Level 4
8 months ago

I keep getting monthly bills from Dropbox and I can't contact anyone for a refund.

Hi, I have a problem with dropbox. I tried contacting the billing team and they havent got back to me yet and its been 3 days since. I never received any response from them.  I just noticed at my o...
cancellations
Payments
Refunds
spepito's avatar
spepito
Explorer | Level 4
8 months ago

No, there's none if there is I will see it on my inbox. The last update Megan gave me was to transfer me to a different department that specialize with this problem and NO ONE REACHED OUT.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 months ago

I’ve checked again now and I can still see their latest reply. 

Can you please make sure you’re checking the correct email address (the one that’s linked to your Community profile here) and that you’ve also looked at your email’s spam box?

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