Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Rombout V.'s avatar
Rombout V.
Helpful | Level 5
8 months ago

I keep seeing an error with Google Play on my Android mobile app and I can't check my Dropbox plan.

Imntrying to view my plan on android 14 Samsung S24+ I keep getting this error. When incheck linked device, this same device was link already twice. So unlinoed those. But it still shows the same e...
Error Messages
Plans
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 months ago

Thanks for the screenshots, Rombout V.! They really help. 

Regarding the error you’re getting on the mobile app (when trying to view more details on your Dropbox plan), are you having any issues if you open your Google Play app directly and view your Dropbox subscription from there? 

Also, about the Dropbox website, are you seeing similar errors, if you open it via a different browser?

Rombout V.'s avatar
Rombout V.
Helpful | Level 5
8 months ago

I have a free plan, does that matter?

I don't have a subscription for anything. But it shouldn't matter, it should show something inbelieve, even if you don't have a plan.

 

I'll try to view it in windows browser. On chrome mobile in also get a blank notifications page, so probably same errore

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 months ago

    HI Rombout V., if you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?

    • Rombout V.'s avatar
      Rombout V.
      Helpful | Level 5
      8 months ago

      Jay

      Well I am basic plan. I already tried uninstall a ND it still shows. Guess another limitation of the free plan

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!